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All Systems Operational

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4

Upcoming Maintenances

5

Incidents Last 30 Days

9

Maintenances Last 30 Days

Production UK




Operational

Production US




Operational

Production US-2




Operational

Production AU




Operational

Sandbox




Operational

All Eagle Eye service announcements will be relayed by region and product based on our SLAs

External Services

Scheduled Maintenance

Schedule

December 6, 2021 06:00 - 07:00 GMT

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our AIR UK platform on Monday 6th December 2021 between the hours of 06:00 and 07:00 GMT. During this time, the platform will be unavailable. The platform’s Core APIs may have some disturbances, but should not have any substantial downtime during this maintenance window, and any messages due to be processed during this period will be queued and sent on the resumption of service. Planned changes include: • Product: AIR UK • Title: Software Upgrade • Description: General bug fixes and software improvements (Release notes attached). If you have any questions regarding this, please contact the Customer Care Team by emailing customer.care@eagleeye.com.

Schedule

December 6, 2021 09:15 - 10:15 GMT

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our AIR US2 platform on Monday 6th December 2021 between the hours of 09:15 and 10:15 GMT. During this time, the platform will be unavailable. The platform’s Core APIs may have some disturbances, but should not have any substantial downtime during this maintenance window, and any messages due to be processed during this period will be queued and sent on the resumption of service. Planned changes include: • Product: AIR US2 • Title: Software Upgrade • Description: General bug fixes and software improvements (Release notes attached). If you have any questions regarding this, please contact the Customer Care Team by emailing customer.care@eagleeye.com.

Schedule

December 7, 2021 15:00 - 16:00 GMT

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our AIR AUS platform on Tuesday 7th December 2021 between the hours of 15:00 and 16:00 GMT. During this time, the platform will be unavailable. The platform’s Core APIs may have some disturbances, but should not have any substantial downtime during this maintenance window, and any messages due to be processed during this period will be queued and sent on the resumption of service. Planned changes include: • Product: AIR AUS • Title: Software Upgrade • Description: General bug fixes and software improvements (Release notes attached).

Schedule

December 7, 2021 21:00 - December 8, 2021 01:00 GMT

Components

Production UK

Locations

Campaign Manager

Description

During this maintenance, SMS traffic for Campaign Manager and SMS Platforms may be delayed. All messages unable to be sent during this window will be queued and replayed on resumption