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Eagle Eye UK AIR Dashboard Reporting IssueDegraded Performance

Incident Status

Degraded Performance

Components

Production UK

Locations

AIR Dashboard


September 29, 2022 14:21 BST
[Identified] Reporting in the AIR dashboard and portals is not showing all data from over the weekend of the 24th -25th of September. Eagle Eye are currently working to ingest this data.

Production UK




Degraded Performance

Production US




Operational

Production US-2




Operational

Production AU




Operational

Sandbox




Operational

All Eagle Eye service announcements will be relayed by region and product based on our SLAs

External Services

Braintree

Cloudflare

Google Cloud

Mailgun

Stripe

Scheduled Maintenance

Planned Maintenance of the AIR US2 PlatformPlanned Maintenance

Schedule

December 6, 2021 09:15 - 10:15 GMT

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our AIR US2 platform on Monday 6th December 2021 between the hours of 09:15 and 10:15 GMT. During this time, the platform will be unavailable. The platform’s Core APIs may have some disturbances, but should not have any substantial downtime during this maintenance window, and any messages due to be processed during this period will be queued and sent on the resumption of service. Planned changes include: • Product: AIR US2 • Title: Software Upgrade • Description: General bug fixes and software improvements (Release notes attached). If you have any questions regarding this, please contact the Customer Care Team by emailing customer.care@eagleeye.com.
AIR UK DeploymentPlanned Maintenance

Schedule

January 17, 2022 06:00 - 07:00 GMT

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US2 Deployment Planned Maintenance

Schedule

January 17, 2022 09:15 - 10:15 GMT

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS DeploymentPlanned Maintenance

Schedule

January 18, 2022 15:00 - 16:00 GMT

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR AUS Deployment
App Manager Deployment Planned Maintenance

Schedule

February 2, 2022 08:00 - 09:00 GMT

Components

Production UK

Locations

App Manager

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our App Manager platform on Wednesday the 2nd February 2022 between the hours of 08:00 and 09:00 GMT.
App Manager DeploymentPlanned Maintenance

Schedule

March 2, 2022 08:00 - 09:00 GMT

Components

Production UK

Locations

App Manager

Description

App Manager update
Campaign Manager DeploymentPlanned Maintenance

Schedule

May 4, 2022 08:00 - 09:00 BST

Components

Production UK

Locations

Campaign Manager

Description

Campaign Manager Deployment
AIR UK DeploymentPlanned Maintenance

Schedule

May 9, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed, Ecommerce Gift Portals

Description

AIR UK Deployment
AIR US2 DeploymentPlanned Maintenance

Schedule

May 9, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS DeploymentPlanned Maintenance

Schedule

May 10, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR AUS Deployment
AIR UK DeploymentPlanned Maintenance

Schedule

May 23, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US2 DeploymentPlanned Maintenance

Schedule

May 23, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS DeploymentPlanned Maintenance

Schedule

May 24, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR AUS Deployment
AIR UK DeploymentPlanned Maintenance

Schedule

June 6, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US2 DeploymentPlanned Maintenance

Schedule

June 6, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS DeploymentPlanned Maintenance

Schedule

June 7, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR AUS Deployment
App Manager DeploymentPlanned Maintenance

Schedule

June 8, 2022 08:00 - 09:00 BST

Components

Production UK

Locations

App Manager

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our App Manager platform on Wednesday the 8th June 2022 between the hours of 08:00 and 09:00 GMT.
AIR UK DeploymentPlanned Maintenance

Schedule

July 4, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US2 DeploymentPlanned Maintenance

Schedule

July 4, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
App Manager Deployment Planned Maintenance

Schedule

July 5, 2022 08:00 - 09:00 BST

Components

Production UK

Locations

App Manager

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our App Manager platform on Tuesday the 5th July 2022 between the hours of 08:00 and 09:00 BST.
AIR AUS Deployment Planned Maintenance

Schedule

July 5, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR AUS Deployment
AIR UK DeploymentPlanned Maintenance

Schedule

July 18, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US DeploymentPlanned Maintenance

Schedule

July 18, 2022 09:00 - 10:00 BST

Components

Production US

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US Deployment
AIR US2 DeploymentPlanned Maintenance

Schedule

July 18, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS DeploymentPlanned Maintenance

Schedule

July 19, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard

Description

AIR AUS Deployment
App Manager DeploymentPlanned Maintenance

Schedule

August 17, 2022 08:00 - 09:00 BST

Components

Production UK

Locations

App Manager

Description

As part of the continuous improvement of our products, we are deploying an upgrade to our App Manager platform on Wednesday the 17th August 2022 between the hours of 08:00 and 09:00 BST.
AIR UK DeploymentPlanned Maintenance

Schedule

August 30, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US2 DeploymentPlanned Maintenance

Schedule

August 30, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS DeploymentPlanned Maintenance

Schedule

August 31, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard

Description

AIR AUS Deployment
AIR UK Deployment Planned Maintenance

Schedule

September 26, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US Deployment Planned Maintenance

Schedule

September 26, 2022 09:00 - 10:00 BST

Components

Production US

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US Deployment
AIR US2 Deployment Planned Maintenance

Schedule

September 26, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS DeploymentPlanned Maintenance

Schedule

September 27, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR AUS Deployment
AIR UK Deployment Planned Maintenance

Schedule

October 10, 2022 06:00 - 07:00 BST

Components

Production UK

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR UK Deployment
AIR US Deployment Planned Maintenance

Schedule

October 10, 2022 09:00 - 10:00 BST

Components

Production US

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US Deployment
AIR US2 Deployment Planned Maintenance

Schedule

October 10, 2022 09:15 - 10:15 BST

Components

Production US-2

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR US2 Deployment
AIR AUS Deployment Planned Maintenance

Schedule

October 11, 2022 15:00 - 16:00 BST

Components

Production AU

Locations

Point of Sale Service APIs, Wallet Service APIs, Resources Service APIs, AIR Dashboard, Event Feed

Description

AIR AUS Deployment
App Manager DeploymentPlanned Maintenance

Schedule

October 12, 2022 08:00 - 09:00 BST

Components

Production UK

Locations

App Manager

Description

Upgrading App Manager to the 1.79.0 release